Trust Built for Secure Digital Operations
See how Intellinetics protects sensitive information, supports compliance, and delivers secure, reliable SaaS solutions for organizations that depend on operational continuity.
Secure Cloud Services Backed by Proven Infrastructure
Intellinetics partners with Expedient, a world-class cloud services provider, to support the secure delivery of the IntelliCloud platform. This partnership brings together Intellinetics’ document management and workflow expertise with Expedient’s certified data center infrastructure, engineering resources, and operational best practices.
Security Overview
Layered Security Designed to Protect Critical Information
Intellinetics uses a multi-layered security approach that helps safeguard customer data across physical infrastructure, networks, operating systems, applications, databases, and web services.
Physical Security
- Biometric and secure card access
- CCTV surveillance and motion detection
- Controlled equipment rack access
- 24x7 monitoring and on-site engineering staff
Network Security
- Firewall protection
- Intrusion detection
- Connection filtering
- IPSec / VPN support
- Denial-of-service prevention
- Third-party security auditing
Application & Data Security
- Role-based security controls
- Strong password enforcement
- Security log monitoring and auditing
- Data encryption
- Client content segregation
- User-controlled and automated redaction capabilities
Web Services Security
- Secure socket layer (SSL)
- WS-Security protocols
- Certificate profiling
- Authentication controls
- Encrypted communications
Compliance & Certifications
Supporting Compliance-Focused Organizations
Our cloud operations and document management capabilities help support customer requirements related to information retention, auditing, access control, and secure records management.
Supported Compliance Areas
- HIPAA
- FERPA
- Signatory of the Secure by Design Pledge (cisa.gov)
- PCI-DSS
- Sarbanes-Oxley (SOX)
- Records retention requirements
- Audit support and tracking
Cloud Operations Certifications
Cloud services are supported through Expedient infrastructure and operational practices that include:
- Third-party compliance auditing
- SSAE-16 audited environments
- Best-in-class data center operations
- Continuous operational improvement
- 24x7x365 infrastructure staffing
SOC Reporting
Expedient publishes consolidated SOC reports - relevant to all locations annually.
- SOC 1 Type 2
- SOC 2 Type 2
Intellinetics publishes:
- SOC 2 Type 1
Privacy & Data Handling
Protecting Customer Information with Responsible Data Practices
Intellinetics is committed to protecting the confidentiality, integrity, and controlled access of customer information.
Our platform and operational procedures are designed to help customers securely manage sensitive documents and operational information while maintaining appropriate access controls and audit visibility.
Data Protection Practices
- Segregated customer environments
- Controlled user access
- Audit logging and monitoring
- Strong authentication controls
- Secure data transmission
- Secure backup and recovery procedures
Customer Data Handling
Customer content remains protected through layered security controls, access management policies, encryption technologies, and operational monitoring practices designed to support secure cloud delivery.
Infrastructure & Reliability
Reliable Cloud Operations Built for Business Continuity
Intellinetics cloud services are designed to support high availability, operational continuity, and resilient performance.
Infrastructure Redundancy
- Network hardware redundancy
- Server hardware redundancy
- Power redundancy
- Internet connectivity redundancy
- Dedicated power feeds
Backup & Recovery
- Daily full backups
- Multi-tiered backup routines
- Secure offsite media storage
- Optional secondary data center replication
- Long-term archival support
Disaster Recovery
- Documented disaster recovery plans
- Hardware and software failover procedures
- Quarterly recovery testing
- Communications planning
- Hot and warm site management
Monitoring & Maintenance
- 24x7 alert response
- Service availability monitoring
- Log monitoring and management
- Monthly availability reporting
- Documented maintenance and change control procedures
Policies
Security, Operational, and Governance Policies
Intellinetics maintains operational procedures and governance practices designed to support secure cloud operations and reliable service delivery. Additional documentation may be available upon request as part of customer procurement, security reviews, or vendor assessments.
Available Policies & Documentation
- Security practices overview
- Disaster recovery procedures
- Maintenance and change control policies
- Backup and retention procedures
- Access control practices
- Compliance support documentation
Questions About Security or Compliance?
Our team is ready to assist.